How long has Penguin Hosting been in business?

Penguin Hosting has been hosting shared accounts as a re-seller since 2005 and using our unique customer centred service and billing system since 2008. We are a part of The Image Stop Ltd. which has been in existence since 1995

Do you include SSL Certificates?

Absolutely! This is included with all our hosting accounts at no extra charge.

Do you offer a Money Back guarantee?
We offer a 30-day money back guarantee on our hosting plans. If you are not satisfied with our service, we will refund all hosting charges, no questions asked. There is no refund for domain names, as you will be given full ownership of the domain name for the time remaining on it’s registration. You may transfer your domain name away at that time. There are no refunds upon completion of the 30th day of hosting with Penguin Hosting/The Image Stop ltd.
How long will it take to set up my account?
We accept Visa and MasterCard through our online invoicing system. Payments by check or money order must be mailed to our mailing address. Make checks payable to The Image Stop ltd. We also accept e-transfer payments and payments via Paypal – contact us for details.
How will you invoice me?
All accounts renew automatically as per our terms of service. All our invoices are sent via email to the designated owner of the account.
Do you put banners or pop-ups on my web pages?
No. We never change or tamper with your website.
Do you backup my website?

We perform backups of websites under 10Gb that use our Pro and ProX hosting plans. We still recommend that our clients use a maintenance system to ensure local backups are kept up to date if they choose not to use one of our hosting plans that includes this kind of maintenance.

Can I use your web hosting services if I own a Macintosh Computer?

Yes. You can use your favorite Macintosh-compatible Web-authoring tool and use an FTP application to make your changes. Hey……we design on our Mac 🙂

Do you offer Microsoft FrontPage Extensions?

Due to support for Microsoft FrontPage being discontinued in 2006 by its distributers, we no longer provide FrontPage Extensions. However, Frontpage is capable of publishing via FTP, which is supported in our Basic and ProX plans.

What Operating System do you use on the servers?

Please contact us and we will supply you with our most current information.

What version of Apache do you use?

Please contact us for the most recent version confirmation.

Can I use Active Server Pages (ASP) on my site?

No. We do not use Windows Servers which is required for ASP.

Can I purchase a domain name with Penguin Hosting?

Yes. You can order .com,.net,.org,.biz and .info domain names and even other top level domains. Being a hands-on and personal company we can also handle all registrations directly for you. Want to r4gister your own domain? Start here.

I already have a domain name. How do I point it to my new account?
In order to point your domain at our servers, you should contact (via phone or their website) the company who sold you the domain and ask them to modify the nameservers to reflect the correct information for your hosting account. Contact us for these settings.
Can I purchase more bandwidth?

Yes – but it’s rare that our clients ever need more due to how we manage bandwidth. Please contact a sales representative for more information. You may not need more. 🙂

Can I purchase subdomains?

Yes. Please contact a sales representative for more information. There may be no cost for this.

Do you offer a shopping cart?

There are many solutions available for shopping carts. When using WordPress we suggest WooCommerce. 

Do you offer merchant accounts?
We do not offer Merchant Account services. However, you may obtain a Merchant Account from any service provider of your choosing to use on your website with Penguin Hosting / The Image Stop ltd.
Do you offer a web authoring tool?

No, we do not offer simple/basic website builder tools. It’s a client/quality choice as we want the very best experience and results for our clients.  🙂 That said, we do have an amazing alternative that we’re sure you’ll love. Contact us and ask about it – we’ll send you details.

Can I come see your servers?

Unfortunately, no. Penguin Hosting is a hosting reseller where we buy bulk space from well-known hosting companies, divide the space, and resell it to our clients at rates that even the hosting companies cannot touch. 🙂 As a result, there are no servers available to see in our offices… just fun people. 🙂

Why should I choose Penguin Hosting?


Penguin Hosting/The Image Stop ltd.  clients first  philosophy has allowed us to be one of the strongest and most reliable web design and hosting forces on the internet, building a client base of happy business and personal web hosting clients.


Through our partnerships, we provide a world class infrastructure and a top notch network so you can avoid costly investments in hardware, software, and system administration.

G R O W T H – P O T E N T I A L

Penguin Hosting/The Image Stop ltd. offers shared hosting plans with increasing levels of functionality, allowing you stay ahead of the competition as your business grows. Not only that but we monitor and help when clients accidentally go over bandwidth allowances or webspace. Often at no additional cost. We are a reliable and affordable web hosting re-seller company with years of experience.

Are there any hidden charges?
No. We will not charge you for anything without your prior consent.
What is Domain Management?

With our value add-on “Domain Management” we will manage your domain renewals and DNS for you. To do so we require domains connected to your hosting to be moved to our registrar and will manage the move for you at no additional cost. The advantage to this is your yearly hosting invoice will cover BOTH your hosting and yearly domain renewal. Yes – we can also manage other domains not being hosted by us – ask us for a quotation.  Hosting Terms of Service Details

Can I upgrade my hosting plan at a later stage?

Yes. All accounts can be upgraded and will be managed for you at no additional charge other than the published Hosting Package upgrade. Upgrades may happen on the same business day.

When I upgrade, do I have to pay a setup fee again?
No. We do not have setup fees at all. 🙂
What are your hours of Technical Support?

Our Support ticket system, phone, email, and chat support are always available during business hours. Support tickets can be started anytime. We monitor and check our emails and phone message after hours and on weekend/holidays  as well. Due to our service focus we handle all client issues for them. This enables us to perform all investigations and handle dealing with tech support while you simply handle your business.

Are your servers monitored?
Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.
Do you allow adult content on your servers?
We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact support if you have further questions.
What kind of database access do you provide?
Our shared hosting plans allow for MySQL, PostgreSQL, and SQLite access. We do not offer MSSQL or Microsoft Access Database.
What version of PHP do you use?

We work with a few companies and try to ensure servers are kept up to date. Contact us and we can give you the most current version at that time.

What version of MySQL do you use?

We work with a few companies and try to ensure that all databases and MySQL versions are kept up to date. Contact us and we can give you the most current version at that time.

Can I use Java Servlet Pages (JSP) on my site?
Due to resource requirements, we currently only support JSP on VPS and Dedicated platforms by request.
Can I purchase a domain name without purchasing a hosting account?

Yes, you can. Contact us for more details.

I’ve changed my domain name servers over, and my site is not coming up. How come?
Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. However, in the mean time, you can access your website via a temporary url which we can supply to you upon request. If you experience any other problems with your domain, please contact us.
Can I purchase more email accounts?

If your hosting plan includes email – yes. Please contact a sales representative for more information. Our Basic and ProX hosting packages offer numerous email accounts. The number of accounts being used can affect your hosting account. Ask us for details and direction on managing emails.

Can I purchase Parked Domains?
Yes. Please contact a sales representative for more information.
Can I purchase Add-On Domains?
Yes. Please contact a sales representative for more information.
Do you offer web design?
Yes, Penguin Hosting / The Image Stop ltd. has its own design team that can build a custom website for your business or personal web site. For information on our design packages please click here.
Do you have an affiliate program?
Yes. We have an affiliate program. Ask us for more information.
If you were unable to find an answer to your question, please contact our sales team.